Client care

Returns & refunds

We want you to be entirely satisfied with your purchase. If you are not, you may return your order within 14 days of delivery.

Return period

You have 14 days from the date of delivery to return your items. Returns received outside this period cannot be accepted.

Conditions

Items must be returned unused, unworn, undamaged and in their original packaging with all tags attached. Any piece that shows signs of wear, alteration or damage will not be eligible for a refund.

How to return

Please contact our Client Care team before sending any return. You may reach us on WhatsApp, write to support@abayaroyaleboutique.com or contact the studio with your order number. For customers within the European Union, a complimentary return label will be provided.

Refunds

Once your return has been received and inspected, your refund will be issued to the original payment method. Original shipping charges are non-refundable, unless the item is faulty or we have made an error.

Non-returnable items

Personalized, custom-made or final-sale items cannot be returned unless they arrive damaged or defective.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, please contact Client Care within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.