Question 1

Where are your abayas made?

Accepted Answer

Our pieces are cut and hand-finished in ateliers rooted in Gulf couture tradition, using fabrics milled in Japan and Italy.

Question 2

How long does delivery take within the EU?

Accepted Answer

Orders are dispatched within 24 hours and arrive in 1–5 working days depending on the destination. Complimentary over €75.

Question 3

Do prices include VAT?

Accepted Answer

Yes. Prices include EU VAT for deliveries within the Union, so nothing further is due on arrival.

Question 4

Can I request a custom length or size?

Accepted Answer

Yes, at no additional cost. Message an advisor on WhatsApp with your measurements before ordering.

Question 5

What is your returns policy?

Accepted Answer

14 days from delivery to request a return or exchange, aligned with the statutory EU 14-day right of withdrawal.

Question 6

Which payment methods do you accept?

Accepted Answer

Apple Pay, Google Pay, Visa, Mastercard and PayPal, processed through a secure checkout.

Question 7

How should I care for my abaya?

Accepted Answer

Dry clean only, steam on low, and store on a padded hanger away from direct light.

Frequently asked